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- A copy of the active NLINK meta-database (or the version number if we are keeping your meta-database in our source control system)
- The NLINK event log (exported from the NMM). (See Saving NLINK Event Log for instructions.)
- An NLINK trace file, including Workset dumps before and after the suspected problem when possible
- Pertinent log files (please check the DateTimeStamp) from the NLINK Logs directory (default installation path C:\Program Files\Junot Systems\Logs)
See How to Find Files in an NLINK Installation if you need help locating any of these files.
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| Please zip all attachments. If the event log and/or trace file are particularly large, please contact us for FTP information. |
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