Submit a Bug Report

Owned by Darcy Curtin
Last updated: Feb 23, 2018
2 min read

You can submit a bug report or a help request to our case tracking system by sending an e-mail to: support (at) junotsystems (dot) com or logging on to our Support Desk at http://support.junotsystems.com.

The first time you submit a case via e-mail  you will receive a notification suggesting you confirm your email address at our Support Desk site. If you wish to track your case, provide large attachments, or if you expect to receive files from the support team, please do this.

If you have already discarded this email, or if you have forgotten your password, please see this KB page for instructions: Access the Customer Support Desk


Step-by-step guide

When you send an email to Support, it will automatically create a new ticket in our case tracking system. You will receive an e-mail acknowledgement with a link and a ticket number for your case.

  1. You can see the full history of all your cases by choosing Requests from the http://support.junotsystems.com page and entering various search criteria:


  2. The email from support (at) junotsystems (dot) com includes the link and ticket number. Note that the ticket number (e.g., JUNOT-123) is included in the subject line of the email. If you send additional information regarding this case, always include the ticket number in the subject line. This lets the case tracking system consolidate all the correspondence into the same case.

  3. When submitting a case, please include as much information about the environment as you can, especially if you are asking us to reproduce a particular problem. At the bare minimum, we need to know what version of NLINK you are running and what version of your meta-database you are using. For more information on what you may need to include, please see What to Include when Submitting a Bug Report.

  4. When you submit a request by sending an e-mail to support (at) junotsystems (dot) com, if the e-mail does not include an existing ticket number in the subject line, the case tracking system will automatically create a new ticket for you. Otherwise, it will add on to the existing case and/or re-open it if necessary. 



Please do not send e-mails directly to Junot Systems’ employees. It just adds an extra step to getting the information into the case tracking system, and limits the visibility of your request.