You can submit a bug report or a help request to our issue tracking system by sending an e-mail to: support (at) junotsystems (dot) com.
Step-by-step guide
When you send an email to Support, it will automatically create a case in our case tracking system. You will receive an e-mail acknowledgement with a link and a ticket number for your case.
- You can see the full history of your case at that URL, or by choosing the Check the status of a case link from the http://support.junotsystems.com page and entering the ticket number.
- The email from support (at) junotsystems (dot) com includes the link and ticket number. Note that the case number is included in the subject line of the email. If you send additional information regarding this case, always include the case number in the subject line. This lets the case tracking system consolidate all the correspondence into the same case.
When submitting a case, please include as much information about the environment as you can, especially if you are asking us to reproduce a particular problem. At the bare minimum, we need to know what version of NLINK you are running and what version of your meta-database you are using. For more information on what you may need to include, please see What to Include when Submitting a Bug Report.
- When you submit a case by sending an e-mail to support (at) junotsystems (dot) com, if the e-mail does not include an existing case number in the subject line, the issue tracking system will automatically create a new case for you. Please do not send e-mails directly to Junot Systems’ employees. It just adds an extra step to getting the information into the case tracking system, and limits the visibility of your request.
Â
Related articles
| Filter by label (Content by label) | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...