You can submit a bug report or a help request to our issue case tracking system by sending an e-mail to: support (at) junotsystems (dot) com or logging on to our Support Desk at http://support.junotsystems.com.

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The first time you submit a case via e-mail  you will receive a notification suggesting you confirm your email address at our Support Desk site. If you wish to track your case, please do this.

Step-by-step guide

When you send an email to Support, it will automatically create a case new ticket in our case tracking system. You will receive an e-mail acknowledgement with a link and a ticket number for your case.

1. You can see the full history of your case at that URL, or by choosing the Check the status of a case link from the all your cases by choosing Requests from the http://support.junotsystems.com page and entering the ticket number.
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2. The email from support (at) junotsystems (dot) com includes the link and ticket number. Note that the case number is ticket number (e.g., JUNOT-123) is included in the subject line of the email. If you send additional information regarding this case, always include the case ticket number in the subject line. This lets the case tracking system consolidate all the correspondence into the same case.
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3. When submitting a case, please include as much information about the environment as you can, especially if you are asking us to reproduce a particular problem. At the bare minimum, we need to know what version of NLINK you are running and what version of your meta-database you are using. For more information on what you may need to include, please see What to Include when Submitting a Bug Report.

4. When you submit a

   case

   request by sending an e-mail to support (at) junotsystems (dot) com, if the e-mail does not include an existing

   case

   ticket number in the subject line, the

   issue

   case tracking system will automatically create a new

   case

   ticket for you. Otherwise, it will add on to the existing case and/or re-open it if necessary. 

Please do not send e-mails directly to Junot Systems’ employees. It just adds an extra step to getting the information into the case tracking system, and limits the visibility of your request.

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