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When reporting errors, always include the Event Log if it is available. Workset dumps are especially helpful if we are chasing a data problem. If you are in a production environment and do not have a trace file, please let us know if the problem is reproducible and if you would be able to create a trace file if we need it.
Step-by-step guide
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- A copy of the active NLINK meta-database (or the version number if we are keeping your meta-database in our source control system)
- The NLINK event log (exported from the NMM). (See Saving NLINK Event Log for instructions.)
- An NLINK trace file, including Workset dumps before and after the suspected problem when possible
- Pertinent log files (please check the DateTimeStamp) from the NLINK Logs directory (default installation path C:\Program Files\Junot Systems\Logsuse NMM menu Options->Goto Logs Folder)
See How to Find Files in an NLINK Installation if you need help locating any of these files.
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