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The first time you submit a case via e-mail you will receive a notification suggesting you confirm your email address at our Support Desk site. If you wish to track your case, provide large attachments, or if you expect to receive files from the support team, please do this.
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If you have already discarded this email, or if you have forgotten your password, please see this KB page for instructions: Access the Customer Support Desk |
Step-by-step guide
When you send an email to Support, it will automatically create a new ticket in our case tracking system. You will receive an e-mail acknowledgement with a link and a ticket number for your case.
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Please do not send e-mails directly to Junot Systems’ employees. It just adds an extra step to getting the information into the case tracking system, and limits the visibility of your request.
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