How to Create and Gather NLINK Trace Files (NLINK 7x)

Follow these steps to create and gather NLINK Trace Files (aka "workset dumps" or "dump files") to send to Junot Support for help with troubleshooting data problems.

Step-by-step guide

Use the NLINK Management Module (NMM) to gather diagnostic trace files:

1. Remove old files (optional). If you are unsure whether existing log files might be helpful, just skip this step.
   
   

   1. From the NMM menu, choose Options >> Goto Logs Folder.

   2. Clear out any old files and/or folders that you know are irrelevant. You may not be able to delete all the files if NLINK is running, so don't worry about those.

2. Gather logs.

   1. From the NMM menu, choose Tools >> Gather Logs.

   2. You may choose to deselect any files you know are irrelevant. If you are not sure, just leave everything selected. 

   3. Change the name of the destination zip file, if desired.

   4. Click the OK button to create the designated zip file.

NLINK 7x is designed to run in "perpetual logging" mode, but if your particular environment has been set to not generate logs, you will need to follow these steps to create the diagnostic logs.

1. Turn on the trace properties.
   
   

   Open

   

   
   
   

   1. In the NMM, right-click on the top-most node (the server name).

   2. Choose System Properties from the context menu

   3. Set Create Dump File = Yes

   4. Set Debug Level = Debug

   5. Click the Save button

2. Do whatever you need to do to create the situation that needs to be traced (e.g., run an NLINK event)

3. Turn off the trace properties, if desired.

   1. In the NMM, right-click on the top-most node (the server name).

   2. Choose System Properties from the context menu

   3. Set Create Dump File = No

   4. Set Debug Level = Production (or leave it at Debug if appropriate)

   5. Click the Save button

4. Gather logs as described in the previous section.

Video

Product Note: NLINK Traces and Logs

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